Frequently Asked Questions
Whether you’re choosing your first Door Bow, preparing for a special celebration or waiting for your order to arrive, we’ve answered some of the questions we’re asked most often.
If you can’t find the information you’re looking for, please don’t hesitate to get in touch. We’re always happy to help.
Before You Order
How do I choose the right size door bow?
Our product descriptions include the finished bow size along with the ribbon supplied. If you’re unsure which size is right for your door or display, please contact us and we’ll be happy to advise.
Are your bows suitable for outdoor use?
Yes.
Our satin door bows are designed for temporary outdoor display and are suitable for welcoming guests, celebrating new homes and seasonal decorating.
As with any fabric decoration, we recommend avoiding prolonged exposure to severe weather conditions.
What colours are available?
We offer a wide range of colours throughout the year, including seasonal collections for Christmas.
Each product page displays the available colour options.
If you’re looking for something specific, please contact us—we may be able to help.
Do you make bespoke bows?
Yes.
We regularly create bespoke bows for businesses, property developers, events and special occasions.
If you have something specific in mind, we’d love to hear your ideas.
Ordering
How quickly will my order be dispatched?
Most standard orders are dispatched within 2-3 working days.
If you’ve ordered a personalised or bespoke product, please allow a little longer while it’s carefully prepared in our workshop.
Can I amend my order?
If your order hasn’t entered production, we’ll always do our best to help.
Please contact us as soon as possible if you need to make a change.
Can I cancel my order?
Standard products may usually be cancelled before dispatch or within the statutory cancellation period, subject to our Returns & Refunds Policy.
Personalised and bespoke products may not be cancelled once production has begun.
Delivery
Do you offer next day delivery?
Selected products are available with faster delivery options.
Available services will be shown during checkout.
Will I receive tracking information?
Yes.
Where applicable, you’ll receive an email containing your tracking details once your parcel has been dispatched.
My parcel hasn’t arrived. What should I do?
Please check your tracking information first.
If you’re still concerned, contact us and we’ll investigate with the courier.
The Product
How are the bows attached?
Our door bows are supplied with everything needed for fitting.
Specific fitting methods vary depending on the product and are explained in the product description and fitting instructions.
Can I reuse my bow?
Many customers carefully store their bow and use it again for future celebrations.
Keeping it in its original packaging will help it retain its shape.
Are the bows handmade?
Yes.
Every Door Bow is carefully handmade and checked in our Essex workshop before dispatch.
Will my bow look exactly like the photographs?
Because each bow is individually handmade, there may be very small variations in loop positioning and finishing.
This is part of the charm of a handcrafted product and does not affect the overall appearance.
Returns
Can I return my order?
Eligible standard products may be returned in accordance with our Returns & Refunds Policy.
Personalised and bespoke products cannot usually be returned unless faulty or incorrectly supplied.
What should I do if my order arrives damaged?
Please contact us as soon as possible and include photographs of both the product and the packaging.
We’ll work with you to resolve the issue quickly.
Still Need Help?
If your question isn’t answered here, we’d love to hear from you.
Our small family team is always happy to help.