Christmas and New Year Opening Times
Customer Services will close for Christmas at 1pm on Friday 21st December. Reopening on Wednesday 2nd January at 9:00am.
What are the delivery options?
Mainland UK Deliveries
As a secure website you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address, all our parcels are sent through secure delivery networks with the Royal Mail or a courier service depending on the delivery option you choose in checkout, the size and weight of the parcel and the date of your party. Our delivery options will also give you an indication of the date the parcel should be with you by. Guidelines are shown below, but feel free to call customer services on 01277 224622 with any questions.
Standard Delivery – Normally sent using the Royal Mail 1st class recorded delivery – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in the checkout of delivery by, normally around 3-5 days.
Express Delivery – Normally sent using our couriers – you can change the shipping address in checkout if that helps because it will need a signature, the dates will be shown in the checkout of delivery by, normally around 2-3 days. Our couriers use a 1-hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it!
Free Delivery – UK mainland delivery – see details in checkout – normally a minimum spend or a coupon code.
Click & Collect – Live or work near us? Then this might be an option for you – your parcel will be packed and we will call you when it’s ready for collection, and arrange a suitable day and time with you. Unfortunately, we are unable to welcome callers to our premises to browse, all collections must be preordered. Easy parking, long opening hours, only a mile from Brentwood High Street, 30 minutes from London
Saturday delivery -Courier Service, UK Mainland Only, includes email of tracking information sent on dispatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery and they will be able to give you a timed 1 hour delivery slot – you don’t have to stay home all day! Please call to check prices and availability.
Sameday Delivery – By arrangement – please call for details
All our delivery services give you a date you can expect your delivery by – during busy periods deliveries may be made up to 6 pm on that date, so be careful when choosing your option.
If you are unsure what the best option is for you then please call us on 01277 224622 and we’ll be happy to advise.
You can log in to your account with us using your email address and password, you can view your order and track its progress through processing, sent to the warehouse for picking, dispatched on its way etc.
We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Fun in a box Ltd, or any acts of 3rd parties.
Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel. Once in checkout, the website will give you an estimated shipping charge, if the cost is less or more than you have paid we will email you accordingly. Please call customer services on 01277 224622 for delivery schedules – we recommend to always leave at least 3 weeks for delivery as delays in customs can happen and these are beyond our control. On the rare occasion you are not happy with your order you must contact us either in writing to Fun in a box Ltd, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at email@example.com in the 1st instance for further information. We do not offer refunds on any P & P costs incurred and any return costs including UK customs charges must be covered by you.
How Is My Parcel Shipped?
We use Royal Mail, or International Couriers to send our party parcels, the method of dispatch depends on the size and weight of your parcel, your location and the most efficient dispatch method to use. All of our parcels will require a signature upon receipt, there is an option in checkout to change the delivery address if you are not at your billing address during the day.
Most deliveries are made between 8am and 6pm. Special instructions asking for the parcel to be left where a signature cannot be obtained such as – leave on step, by bins or in playhouse, ring before delivery etc cannot be passed onto our delivery partners, but you can change the shipping address to maybe work or a friend or relative who will be available to sign.
What Happens If I’m Not There For My Delivery?
You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within 5 days, or your parcel will be returned to us, this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember you can change the shipping address in checkout to a works address or friend or neighbours if that helps. The driver will then pop a card through your door showing you where your parcel is.
My Parcel Hasn’t Arrived?
Please check with neighbours, in case they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we have the opportunity to investigate and if necessary arrange another order to be sent.
There’s something missing in my parcel?
If there are any discrepancies or missing items on your delivery we must be notified within 3 working days from the date received by calling 01277 224622 or emailing us firstname.lastname@example.org
What happens if I change my mind after I have placed my order?
We do not refund or exchange any made to order products such as ribbons or bows, items that have been brought in especially for you, or items whereby we have had to cut our large rolls of product to your specific requirements to fulfil your order.
Our bows are made to order, we, therefore, do not offer returns on our bows – please ensure you are purchasing a bow suitable for the purpose.
We print our ribbons & make bows in-house, our working hours are beyond normal office hours – once your order has been placed we start preparing your order for production/printing/dispatch – we, therefore, cannot offer a refund on cancellation of orders once your order has been received.
If you wish to return your items we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within 14 days of receipt. We do not refund or exchange any made to order products such as ribbons or door bows.